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  ⇒ISO 27001 
  ⇒ HACCP
  ⇒OHSAS 18001
  ⇒KS 2573
  ⇒FSSC
Certification Policies

Feedback, Enquiries, Complaints And Appeals

  • Feedback Questionnaire
  • Enquiries, complaints and appeals form
  • Our Feedback Procedure
KENYA BUREAU OF STANDARDS (KEBS) CERTIFICATION BODY (CB)
QUESTIONNAIRE FOR CUSTOMER FEEDBACK
April 29, 2017
Refference Number: 
SECTION A (OTIONAL): CUSTOMER DETAILS
Name of Respondent
Name of organization
Postal Address
Tel. No.   Email: Fax:
SECTION B: INFORMTION ON CERTIFICATION SYSTEM
Is your management system certified by the KEBS CB?              No     Yes
If yes, to what standard? ISO 9001
ISO 14001
ISO 22000
HACCP
OHSAS
Other, Specify
If NO, would you consider KEBS certification?        Yes     No (If yes, it is mandatory you complete section A to enable us contact you)
If no, Kindly explain
SECTION C: CUSTOMER CARE
When interacting with staff of the KEBS CB: Do you feel valued?               No     Yes
If NO, please explain
Do you receive timely feedback when you communicate with us?               No     Yes
Do you get adequate information for any queries you make to the CB?        No     Yes
SECTION E: Competence :
Are surveillance/ certification audits carried out on time?               No     Yes
Concerning KEBS CB auditors, are they:
  Yes  No
Knowledgeable of basis documents?
Thorough?
Courteous and respectful
Punctual
Objective
Value adding to the system

HUR/OP/01/F1 1/1
 
KENYA BUREAU OF STANDARDS (KEBS) CERTIFICATION BODY (CB)
CER/FORM/04: ENQUIRIES, COMPLIMENTS,COMPLAINTS AND APPEALS
April 29, 2017
Refference Number: 
Postal Address:
Tel. No.
Email
Fax No.
Type of feedback:         
Details
 
 
CER/FORM/04 1/2

Physical Location:
Certification Body
Kenya Bureau of Standards Headquarters
Popo Road, Off Mombasa Road
South C area, Nairobi
Postal Address:
P.O. Box 54974-00200
Nairobi
Email – General enquiries
cbstaff@kebs.org
Telephone:
Office:(254 20) 6948506
Specific Contacts
Caroline Outa
Head of the KEBS Certification Body
Tel: (254 20) 6948324/263
E-mail: outac@kebs.org

:: OTHER KEBS WEBSITES

:: CONTACT US

  • Landline : (+ 254 20)6948000
  • Mobile :
    + 254722202137
  • + 254734600471
  • PVoC : + 254724255242
  • Email : info@kebs.org
  • Fax : (+254 20) 6948575