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Feedback & Questionnaire

KENYA BUREAU OF STANDARDS (KEBS) CERTIFICATION BODY (CB)
QUESTIONNAIRE FOR CUSTOMER FEEDBACK
November 17, 2018
Reference Number: 
SECTION A (OPTIONAL): CUSTOMER DETAILS
Name of Respondent:
Name of organization:
Postal Address:
Telelephone Number:
Email Address:
Fax Number:
SECTION B: INFORMTION ON CERTIFICATION SYSTEM
Is your Management System certified by the KEBS Certification Body ?              No     Yes
If yes, to what standard ?   ISO 9001
  ISO 14001
  ISO 22000
  HACCP
  OHSAS
Other, Specify

If NO, would you consider KEBS certification?        Yes     No (If yes, it is mandatory you complete "section A" to enable us contact you)
If no, Kindly explain
SECTION C: CUSTOMER CARE
When interacting with staff of the KEBS Certification Body: Do you feel valued ?               No     Yes
If NO, please explain
Do you receive timely feedback when you communicate with us ?               No     Yes
Do you get adequate information for any queries you make to the Certification Body ?        No     Yes
SECTION D: COMPETENCE :
Are Surveillance / Certification Audits carried out on time?               No     Yes
Concerning KEBS CB auditors, are they:
  Yes  No
Knowledgeable of basis documents?
Thorough?
Courteous and respectful
Punctual
Objective
Value adding to the system

HUR/OP/01/F1 1/1
 

 

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